|
|
Ratings,
Awards, Honors, & Testimonials
|
|
|
|
Better
Business Bureau |
A+
|
Exemplary
Rating check |
|
|
|
Upright
holds the highest achievable rating possible from the Better Business
Bureau. This rating is earned over time.
|
|
|
|
|
|
5
Star Award
|
by
ServiceMagic.com
|
|
|
5
star award is based on customer
surveys at servicemagic.com
|
Certification
is awarded only to the top 10% of companies by performance. |
|
|
|
Roundtable
Member |
|
|
Upright
is honored to be a roundtable member of Remodelers Advantage
which is exclusively for the top remodeling companies in the United States
exhibiting the highest ethical principles in business. Our commitment
to improvement is ongoing! |
|
|
|
|
In
addition to the above credentials;
Upright is in good standing with the Contractor State License Board and
the Department of Corporations in the State of California.
State Lic. # 759912 (Original Licensed Owner). Licensed, Bonded, Liability
Insurance and Workman's Compensation Insurance.
|
|
| |
| |
| |
|
| |
|
| |
HOMEOWNER
TESTIMONIALS
Some survey categories
differ depending upon which survey they came through.
|
|
| |
City:
Aliso Viejo, CA. Hand written letter.
"Everyone has been
a pleasure to work with. Your staff A+++. My questions have always been
answered so kindly. A Neighbor across the street is interested in hiring
you. He peaked in the door during the guys lunch break and saw how clean
it all was mid-day. He saw the materials and said "Now here's a
company that knows how to place an order and save time having what they
need before they start. Everyone from office staff to construction crew
provided us with quality service and workmanship. Thanks for an awesome
addition. IT IS MORE THAN WE EXPECTED." Chan
| Timeliness |
Excellent
|
| Cleanliness |
Excellent
|
| Safety |
Excellent
|
| Budget |
Excellent
|
| Value |
Excellent
|
| Communication |
Excellent
|
| Courteous |
Excellent
|
| Quality
of Work |
Excellent
|
| Overall
Service |
Excellent
|
|
|
| |
City:
San Clemente, CA.
"We absolutely LOVE
how this has turned out Chris. Upright has a customer for life and I will
refer you to as many people as humanly possible. All our friends and family
are just blown away by how nice it turned out and they all say the same
thing that you brought up to us the first time we met you and that is
it doesn't look like an add-on, it looks like it's part of the original
house." Perez |
|
| |
City:
Mission Viejo, CA.
"Upright is by far
the best contractor we have ever had on a job for our residence. Mark
is very honest and courteous. His numbers were good and he stuck to
the budget. His team is professional and they know what they are doing.
We hope that Mark does not get so much work that we cannot get him in
the future but we doubt it. Mark is clear with his estimates and his
scope of work. There are no surprises with him. This is a rare and refreshing
find in a contractor. A+++++++++++++++" Jordan
|
Quality
|
|
|
Communication
|
|
|
Timeliness
|
|
|
Budget
|
|
|
Cleanliness
|
|
|
Value
|
|
|
Courteous
|
|
|
|
| |
City:
Orange
"I was expecting our third child and ended up on bed rest when
were were only into the construction a couple weeks. This could have
been a VERY stressful situation, but Upright handled it with class.
I never worried that things were not being handled or over the quality
of the work being done. They were so clean and took extra care to make
sure that the construction area was contained and safe for me, my young
kids and my unborn child. As promised, they completed right on time.
Thanks Upright for a job well done and a great experience in the process!!
Upright Contractors far exceeded our expectations! J. King - Mission
Viejo
| Timeliness |
Excellent
|
| Cleanliness |
Excellent
|
| Safety |
Excellent
|
| Budget |
Excellent
|
| Value |
Excellent
|
| Communication |
Excellent
|
| Courteous |
Excellent
|
| Quality
of Work |
Excellent
|
| Overall
Service |
Excellent
|
|
|
| |
City:
Laguna Niguel
"The
overall service was great. Mark and Chris were very courteous and they
took pride in their work. They cleaned up the job-site on a daily basis.
The quality of workmanship and materials, along with the short time
(8 days) the whole project took, was outstanding!"
Diamond
| Timeliness |
Excellent
|
| Cleanliness |
Excellent
|
| Safety |
Excellent
|
| Budget |
Excellent
|
| Value |
Excellent
|
| Communication |
Excellent
|
| Courteous |
Excellent
|
| Quality
of Work |
Excellent
|
| Overall
Service |
Excellent
|
|
|
| |
City:
Orange
"Upright
Contractors exceeded my expectations with a fair price and skilled workmanship.
Any concerns I had were dealt with in a professional and expeditious
manner. Hats off to Mark, Chris, Luis, Paco, and Aaron for a job well
done that seems lacking these days in the construction industry."
Campbell
| Timeliness |
Excellent
|
| Cleanliness |
Excellent
|
| Safety |
Excellent
|
| Budget |
Excellent
|
| Value |
Excellent
|
| Communication |
Excellent
|
| Courteous |
Excellent
|
| Quality
of Work |
Excellent
|
| Overall
Service |
Excellent
|
|
|
| |
City:
Ladera Ranch, CA.
"Everything that
was promised at the initial sales/design meeting was excuted and delivered.
Fantastic level of service and cleanliness in my home! I have small
children in which the crew gladly worked around. Any issue or concern
I had was met with honesty and the highest level of customer service.
I would recommend Upright 100% to anyone!" Milgram
| Timeliness |
Excellent
|
| Cleanliness |
Excellent
|
| Safety |
Excellent
|
| Budget |
Excellent
|
| Value |
Excellent
|
| Communication |
Excellent
|
| Courteous |
Excellent
|
| Quality
of Work |
Excellent
|
| Overall
Service |
Excellent
|
|
|
| |
City:
Rancho Santa Margarita
"Great
company to work with, quality work and a great bunch of workers from
start to finish." D. Stafford
| Timeliness |
Excellent
|
| Cleanliness |
Excellent
|
| Safety |
Excellent
|
| Budget |
Excellent
|
| Value |
Excellent
|
| Communication |
Excellent
|
| Courteous |
Excellent
|
| Quality
of Work |
Excellent
|
| Overall
Service |
Excellent
|
|
|
| |
City:
Aliso Viejo
"Well
done ! ! ! Highly recommended ! ! ! ! AA+++++ contractor ! ! !"
Hoang
| Timeliness |
Good
|
| Cleanliness |
Excellent
|
| Safety |
Excellent
|
| Budget |
Excellent
|
| Value |
Excellent
|
| Communication |
Excellent
|
| Courteous |
Excellent
|
| Quality
of Work |
Excellent
|
| Overall
Service |
Excellent
|
|
|
| |
City: Las Flores
"We couldn't be happier with the final results and the efforts
getting there!! We firmly believe Upright Contractors is a quality/customer-oriented
company. Upright perfectly communicated and followed through with us
on every aspect of the design, building and financial processes. The
crew was dependable, timely, courteous, safety-conscious and NEAT. We
wouldn't hesitate to recommend them (and already have). I honestly can't
think of anything they could do better." Kleinmeyer
| Timeliness |
Excellent
|
| Cleanliness |
Excellent
|
| Safety |
Excellent
|
| Budget |
Excellent
|
| Value |
Excellent
|
| Communication |
Excellent
|
| Courteous |
Excellent
|
| Quality
of Work |
Excellent
|
| Overall
Service |
Excellent
|
|
|
| |
City:
Ladera Ranch
Rating
by McCormick
| Timeliness |
Excellent
|
| Cleanliness |
Excellent
|
| Safety |
Excellent
|
| Budget |
Excellent
|
| Value |
Excellent
|
| Communication |
Excellent
|
| Courteous |
Excellent
|
| Quality
of Work |
Excellent
|
| Overall
Service |
Excellent
|
|
|
| |
City:
Aliso Viejo
"We
highly recommend Upright to our friends and neighbors and will definately
consider Upright for our next addition." Romo |
|
| |
City:
Anaheim, CA.
"The quality and overall timeliness of the project surpassed my expectations.
The contractor was always readily available and kept me abreast of progression
of the entire project. What was especially impressive was the work of
the carpenters who did not only not cut any corners in completing the
project but in fact added features they felt were necessary based on
their professional expertise. I can't say enough about the Upright Contractors,
I have already personally recommended them to three homeowners in my
area!" Charles
|
Quality
|
|
|
Communication
|
|
|
Timeliness
|
|
|
Budget
|
|
|
Cleanliness
|
|
|
Value
|
|
|
Courteous
|
|
|
|
| |
City:
Ladera Ranch, CA.
"Mark and his staff were very
professional. The end product was very well done and the small error
I found was corrected in a timely manner. I am very happy with the service
I received." (5 Star customer rating from ServiceMagic.com).
|
Quality
|
|
|
Communication
|
|
|
Timeliness
|
|
|
Budget
|
|
|
Cleanliness
|
|
|
Value
|
|
|
Courteous
|
|
|
|
| |
City:
Anaheim, CA.
"Excellent craftsmen who took care with each detail of our
construction. A smooth trouble-free project with great communication
during the entire job - start to finish. I recommend Mark and his company
without hesitation. We were extremely pleased with the finished job."
Martinez
|
Representation
|
Excellent
|
|
Customer
Service
|
Excellent
|
|
Cleanliness
& Safety
|
Excellent
|
|
Appearance
of Crew
|
Excellent
|
|
Workmanship
|
Excellent
|
|
|
| |
City:
Aliso Viejo, CA.
"Thank you for a
work well done. We added 300 square feet to our home and it seems that
is has always been here. We thank Mark and his crew for an excellent
work and dedication. " Gonzalez
| Timeliness |
Excellent
|
| Cleanliness |
Excellent
|
| Safety |
Excellent
|
| Budget |
Excellent
|
| Value |
Excellent
|
| Communication |
Excellent
|
| Courteous |
Excellent
|
| Quality
of Work |
Excellent
|
| Overall
Service |
Excellent
|
|
|
| |
City:
Mission Viejo, CA.
"Great
Contractor. Will only use Mark if needed again!"
Customer rated us
on 4 categories (one not applicable). Homeowner was not living in their
home during project therefore did not rate safety and cleanliness. N/A.
McNulty
|
Representation
|
Excellent
|
|
Customer
Service
|
Excellent
|
|
Cleanliness
& Safety
|
N/A
|
|
Appearance
of Crew
|
Excellent
|
|
Workmanship
|
Excellent
|
|
|
| |
City:
Mission Viejo, CA.
Rating by Shadell
|
Representation
|
Excellent
|
|
Customer
Service
|
Excellent
|
|
Cleanliness
& Safety
|
Excellent
|
|
Appearance
of Crew
|
Excellent
|
|
Workmanship
|
Excellent
|
|
|
| |
City:
Orange, CA.
Rating
by C.S.
|
Representation
|
Excellent
|
|
Customer
Service
|
Excellent
|
|
Cleanliness
& Safety
|
Excellent
|
|
Appearance
of Crew
|
Excellent
|
|
Workmanship
|
Excellent
|
|
|
| |
City:
Walnut, CA.
"Thanks for the quality work that you and your crew performed on
this project. We really appreciate it! If there is anything we can do
for you, don't hesitate to call! Knight
|
|
| |
City: Walnut,
CA.
"Mark is an excellent
and honest general contractor who delivered exactly as he promised and
actually finished early! "
|
Quality
|
|
|
Communication
|
|
|
Timeliness
|
|
|
Budget
|
|
|
Cleanliness
|
|
|
Value
|
|
|
Courteous
|
|
|
|
| |
City:
Tustin, CA.
"From
start to finish the contractor and each crew member were professional,
polite, and hard working. We're thrilled with the final product and
would high recommend them to anyone doing a loft addition.Burdick
| Timeliness |
Good
|
| Cleanliness |
Excellent
|
| Safety |
Excellent
|
| Budget |
Excellent
|
| Value |
Good
|
| Communication |
Excellent
|
| Courteous |
Excellent
|
| Quality
of Work |
Excellent
|
| Overall
Service |
Excellent
|
|
|
| |
City:
Mission Viejo
"By
far the best experience we have had with any contractor on our house.
Any problems during construction were resolved without recourse to the
homeowner. " Crompton
| Timeliness |
Good
|
| Cleanliness |
Excellent
|
| Safety |
Excellent
|
| Budget |
Excellent
|
| Value |
Good
|
| Communication |
Excellent
|
| Courteous |
Excellent
|
| Quality
of Work |
Good
|
| Overall
Service |
Excellent
|
|
|
| |
City:
Aliso Viejo
"Communication
was excellent. Someone answered the phone EVERY time called. Extremely
courteous and aware of need inside our home." McElroy
| Timeliness |
Excellent
|
| Cleanliness |
Excellent
|
| Safety |
Excellent
|
| Budget |
Excellent
|
| Value |
Good
|
| Communication |
Excellent
|
| Courteous |
Excellent
|
| Quality
of Work |
Excellent
|
| Overall
Service |
Excellent
|
|
|
| |
City:
Foothill Ranch, CA.
"Upright
did a fantastic job. They were available and addressed our concerns
throughout the project and worked with every change that I made. I was
happy that they never once added costs to the project except as I added
to it. They did an amazing job keeping our house clean during the project
and I couldn't be happier with the quality of work."
R. Bart
| Timeliness |
Good
|
| Cleanliness |
Excellent
|
| Safety |
Excellent
|
| Budget |
Excellent
|
| Value |
Good
|
| Communication |
Excellent
|
| Courteous |
Excellent
|
| Quality
of Work |
Excellent
|
| Overall
Service |
Excellent
|
|
|
| |
City:
Garden Grove, CA.
"As
a professional loft addition consultant for nearly a decade, after seeing
countless others try to match Upright's quality design and construction
I can tell you with a firm conviction that Upright's quality is unmatched
in their trade. While I've personally seen, inspected, and photographed
dozens upon dozens of botched up jobs by loft companies claiming to be
the same as Upright, I have never seen one botched job by Upright. They
have 100% customer satisfaction because, if and when something ever does
go wrong, Upright stops what they are doing and fixes whatever it is promptly
and completely."
C.E. Brandcast |
|
| |
|
|
| |
|
|
| |
|
|
| |
|
|
| |
|
|
| |
|
|
| |
|
|