Ratings, Awards, Honors, & Testimonials
Better Business Bureau
A+
Exemplary Rating check  
Upright holds the highest achievable rating possible from the Better Business
Bureau. This rating is earned over time.
5 Star Award
by ServiceMagic.com
5 star award is based on customer
surveys at servicemagic.com
Certification is awarded only to the top 10% of companies by performance.
Roundtable Member
Upright is honored to be a roundtable member of Remodelers Advantage which is exclusively for the top remodeling companies in the United States exhibiting the highest ethical principles in business. Our commitment to improvement is ongoing!
In addition to the above credentials;
Upright is in good standing with the Contractor State License Board and the Department of Corporations in the State of California.
State Lic. # 759912 (Original Licensed Owner). Licensed, Bonded, Liability Insurance and Workman's Compensation Insurance.
 
 
 
   
   
 
HOMEOWNER TESTIMONIALS
Some survey categories differ depending upon which survey they came through.
 
 

City: Aliso Viejo, CA. Hand written letter.
"Everyone has been a pleasure to work with. Your staff A+++. My questions have always been answered so kindly. A Neighbor across the street is interested in hiring you. He peaked in the door during the guys lunch break and saw how clean it all was mid-day. He saw the materials and said "Now here's a company that knows how to place an order and save time having what they need before they start. Everyone from office staff to construction crew provided us with quality service and workmanship. Thanks for an awesome addition. IT IS MORE THAN WE EXPECTED." Chan

Timeliness
Excellent
Cleanliness
Excellent
Safety
Excellent
Budget
Excellent
Value
Excellent
Communication
Excellent
Courteous
Excellent
Quality of Work
Excellent
Overall Service
Excellent
 
  City: San Clemente, CA.
"We absolutely LOVE how this has turned out Chris. Upright has a customer for life and I will refer you to as many people as humanly possible. All our friends and family are just blown away by how nice it turned out and they all say the same thing that you brought up to us the first time we met you and that is it doesn't look like an add-on, it looks like it's part of the original house." Perez
 
 

City: Mission Viejo, CA.
"Upright is by far the best contractor we have ever had on a job for our residence. Mark is very honest and courteous. His numbers were good and he stuck to the budget. His team is professional and they know what they are doing. We hope that Mark does not get so much work that we cannot get him in the future but we doubt it. Mark is clear with his estimates and his scope of work. There are no surprises with him. This is a rare and refreshing find in a contractor. A+++++++++++++++" Jordan

Quality
Communication
Timeliness
Budget
Cleanliness
Value
Courteous
 
 

City: Orange
"I was expecting our third child and ended up on bed rest when were were only into the construction a couple weeks. This could have been a VERY stressful situation, but Upright handled it with class. I never worried that things were not being handled or over the quality of the work being done. They were so clean and took extra care to make sure that the construction area was contained and safe for me, my young kids and my unborn child. As promised, they completed right on time. Thanks Upright for a job well done and a great experience in the process!! Upright Contractors far exceeded our expectations! J. King - Mission Viejo

Timeliness
Excellent
Cleanliness
Excellent
Safety
Excellent
Budget
Excellent
Value
Excellent
Communication
Excellent
Courteous
Excellent
Quality of Work
Excellent
Overall Service
Excellent
 
 

City: Laguna Niguel
"The overall service was great. Mark and Chris were very courteous and they took pride in their work. They cleaned up the job-site on a daily basis. The quality of workmanship and materials, along with the short time (8 days) the whole project took, was outstanding!" Diamond

Timeliness
Excellent
Cleanliness
Excellent
Safety
Excellent
Budget
Excellent
Value
Excellent
Communication
Excellent
Courteous
Excellent
Quality of Work
Excellent
Overall Service
Excellent
 
 

City: Orange
"Upright Contractors exceeded my expectations with a fair price and skilled workmanship. Any concerns I had were dealt with in a professional and expeditious manner. Hats off to Mark, Chris, Luis, Paco, and Aaron for a job well done that seems lacking these days in the construction industry." Campbell

Timeliness
Excellent
Cleanliness
Excellent
Safety
Excellent
Budget
Excellent
Value
Excellent
Communication
Excellent
Courteous
Excellent
Quality of Work
Excellent
Overall Service
Excellent
 
 

City: Ladera Ranch, CA.
"Everything that was promised at the initial sales/design meeting was excuted and delivered. Fantastic level of service and cleanliness in my home! I have small children in which the crew gladly worked around. Any issue or concern I had was met with honesty and the highest level of customer service. I would recommend Upright 100% to anyone!" Milgram

Timeliness
Excellent
Cleanliness
Excellent
Safety
Excellent
Budget
Excellent
Value
Excellent
Communication
Excellent
Courteous
Excellent
Quality of Work
Excellent
Overall Service
Excellent
 
 

City: Rancho Santa Margarita
"Great company to work with, quality work and a great bunch of workers from start to finish." D. Stafford

Timeliness
Excellent
Cleanliness
Excellent
Safety
Excellent
Budget
Excellent
Value
Excellent
Communication
Excellent
Courteous
Excellent
Quality of Work
Excellent
Overall Service
Excellent
 
 

City: Aliso Viejo
"Well done ! ! ! Highly recommended ! ! ! ! AA+++++ contractor ! ! !" Hoang

Timeliness
Good
Cleanliness
Excellent
Safety
Excellent
Budget
Excellent
Value
Excellent
Communication
Excellent
Courteous
Excellent
Quality of Work
Excellent
Overall Service
Excellent
 
 

City: Las Flores
"We couldn't be happier with the final results and the efforts getting there!! We firmly believe Upright Contractors is a quality/customer-oriented company. Upright perfectly communicated and followed through with us on every aspect of the design, building and financial processes. The crew was dependable, timely, courteous, safety-conscious and NEAT. We wouldn't hesitate to recommend them (and already have). I honestly can't think of anything they could do better." Kleinmeyer

Timeliness
Excellent
Cleanliness
Excellent
Safety
Excellent
Budget
Excellent
Value
Excellent
Communication
Excellent
Courteous
Excellent
Quality of Work
Excellent
Overall Service
Excellent
 
 

City: Ladera Ranch
Rating by McCormick

Timeliness
Excellent
Cleanliness
Excellent
Safety
Excellent
Budget
Excellent
Value
Excellent
Communication
Excellent
Courteous
Excellent
Quality of Work
Excellent
Overall Service
Excellent
 
  City: Aliso Viejo
"We highly recommend Upright to our friends and neighbors and will definately consider Upright for our next addition." Romo
 
 

City: Anaheim, CA.
"The quality and overall timeliness of the project surpassed my expectations. The contractor was always readily available and kept me abreast of progression of the entire project. What was especially impressive was the work of the carpenters who did not only not cut any corners in completing the project but in fact added features they felt were necessary based on their professional expertise. I can't say enough about the Upright Contractors, I have already personally recommended them to three homeowners in my area!" Charles

Quality
Communication
Timeliness
Budget
Cleanliness
Value
Courteous
 
 

City: Ladera Ranch, CA.
"Mark and his staff were very professional. The end product was very well done and the small error I found was corrected in a timely manner. I am very happy with the service I received." (5 Star customer rating from ServiceMagic.com).

Quality
Communication
Timeliness
Budget
Cleanliness
Value
Courteous
 
 

City: Anaheim, CA.
"Excellent craftsmen who took care with each detail of our construction. A smooth trouble-free project with great communication during the entire job - start to finish. I recommend Mark and his company without hesitation. We were extremely pleased with the finished job." Martinez

Representation
Excellent
Customer Service
Excellent
Cleanliness & Safety
Excellent
Appearance of Crew
Excellent
Workmanship
Excellent
 
 

City: Aliso Viejo, CA.
"Thank you for a work well done. We added 300 square feet to our home and it seems that is has always been here. We thank Mark and his crew for an excellent work and dedication. " Gonzalez

Timeliness
Excellent
Cleanliness
Excellent
Safety
Excellent
Budget
Excellent
Value
Excellent
Communication
Excellent
Courteous
Excellent
Quality of Work
Excellent
Overall Service
Excellent
 
 

City: Mission Viejo, CA.
"Great Contractor. Will only use Mark if needed again!"
Customer rated us on 4 categories (one not applicable). Homeowner was not living in their home during project therefore did not rate safety and cleanliness. N/A. McNulty

Representation
Excellent
Customer Service
Excellent
Cleanliness & Safety
N/A
Appearance of Crew
Excellent
Workmanship
Excellent
 
 

City: Mission Viejo, CA.
Rating by Shadell

Representation
Excellent
Customer Service
Excellent
Cleanliness & Safety
Excellent
Appearance of Crew
Excellent
Workmanship
Excellent
 
 

City: Orange, CA.
Rating by C.S.

Representation
Excellent
Customer Service
Excellent
Cleanliness & Safety
Excellent
Appearance of Crew
Excellent
Workmanship
Excellent
 
  City: Walnut, CA.
"Thanks for the quality work that you and your crew performed on this project. We really appreciate it! If there is anything we can do for you, don't hesitate to call! Knight
 
 

City: Walnut, CA.
"Mark is an excellent and honest general contractor who delivered exactly as he promised and actually finished early! "

Quality
Communication
Timeliness
Budget
Cleanliness
Value
Courteous
 
 

City: Tustin, CA.
"From start to finish the contractor and each crew member were professional, polite, and hard working. We're thrilled with the final product and would high recommend them to anyone doing a loft addition.Burdick

Timeliness
Good
Cleanliness
Excellent
Safety
Excellent
Budget
Excellent
Value
Good
Communication
Excellent
Courteous
Excellent
Quality of Work
Excellent
Overall Service
Excellent
 
 

City: Mission Viejo
"By far the best experience we have had with any contractor on our house. Any problems during construction were resolved without recourse to the homeowner. " Crompton

Timeliness
Good
Cleanliness
Excellent
Safety
Excellent
Budget
Excellent
Value
Good
Communication
Excellent
Courteous
Excellent
Quality of Work
Good
Overall Service
Excellent
 
 

City: Aliso Viejo
"Communication was excellent. Someone answered the phone EVERY time called. Extremely courteous and aware of need inside our home." McElroy

Timeliness
Excellent
Cleanliness
Excellent
Safety
Excellent
Budget
Excellent
Value
Good
Communication
Excellent
Courteous
Excellent
Quality of Work
Excellent
Overall Service
Excellent
 
 

City: Foothill Ranch, CA.
"Upright did a fantastic job. They were available and addressed our concerns throughout the project and worked with every change that I made. I was happy that they never once added costs to the project except as I added to it. They did an amazing job keeping our house clean during the project and I couldn't be happier with the quality of work." R. Bart

Timeliness
Good
Cleanliness
Excellent
Safety
Excellent
Budget
Excellent
Value
Good
Communication
Excellent
Courteous
Excellent
Quality of Work
Excellent
Overall Service
Excellent
 
  City: Garden Grove, CA.
"As a professional loft addition consultant for nearly a decade, after seeing countless others try to match Upright's quality design and construction I can tell you with a firm conviction that Upright's quality is unmatched in their trade. While I've personally seen, inspected, and photographed dozens upon dozens of botched up jobs by loft companies claiming to be the same as Upright, I have never seen one botched job by Upright. They have 100% customer satisfaction because, if and when something ever does go wrong, Upright stops what they are doing and fixes whatever it is promptly and completely." C.E. Brandcast